Bensons for Beds is a people driven business and without the professionalism and continued commitment of our staff, we would not be where we are now, your first choice for beds, as well as your first choice for a career. All of the above investment has been made to ensure that we give each and every one of our employees the right tools for the job, with ultimately the customers’ needs at the heart of everything we do. This can be encapsulated in our Mission Statement:
At Bensons for Beds we continuously strive to not only improve the service we offer to our customers but also the service and support we give to our staff.
Bensons for Beds shopping experience has been driven by the customer. Following extensive customer research, the Comfort Station was developed which has been introduced in to every store. The Comfort Station ensures that customers buy their bed based on comfort – comfort that is right for them. Beds are rated from 1 to 5 in terms of firmness, with 5 being the firmest. Customers test the beds and find the right firmness rating for them, they can then choose from a wide range of beds and mattresses within their chosen rating. We want to demonstrate that we are experts in our field and ensuring customers get the most comfortable bed for them is the ideal way to show this.
Our customers can buy from us with the assurance that they are buying from a leading retailer, as we offer a 40 night comfort guarantee with every bed purchased. If customers are simply not happy with their mattress after sleeping on it for 40 nights, we will exchange it for a new one. That is how confident we are that we’ll find the right bed for each of our customers. We back this up with our price guarantee to ensure we are the best value in the market.
Our retail stores are supported by a Service Centre of experienced marketing, buying and logistics teams, ensuring that we are giving the best service to stores and customers alike. A centralised customer service function is also based at our Service Centre, ensuring that customers’ queries are dealt with quickly and efficiently, leaving the store staff to focus on finding the best beds for their customers.
Our staff are crucial to our success and we recognise the importance that our employees are given the chance to develop and move their career forward within the business. No matter what role they fill, everybody can and should influence the way we operate.
We believe everyone deserves a great night’s sleep.
Benson’s for Beds is a customer focussed business committed to becoming the best.
We aim to become the UK’s number one bed retailer by providing an outstanding customer experience, through better products, better value and better service.